How to Choose a Moving Company

Selecting a moving company is probably the single most important decision you will make when you move. Choose the right company – like Tik Tok Moving & Storage -- and your move will run like clockwork.

Choose the wrong company, and your moving day could be ruined by unexpected delays, damage to your valuable possessions or property, or even outrageous overcharges.

Here are some steps you can take to tell right from wrong:

  1. Ask your friends, neighbors, real estate agents, and colleagues, especially anyone who has recently moved a similar distance or quantity of belongings. There is nothing like a personal recommendation – or warning about an unscrupulous or inexperienced mover.
  2. Contact five to eight companies initially. Ask them how long they have been in business, the type of clients they have served before, and request at least three appropriate references. Make sure they have a Department of Transportation (DOT) license number and the proper insurance. (Tik Tok’s US DOT is 2443330, and our NYS DOT is 39195.)
  3. Check your local Better Business Bureau for any complaints filed against a moving company. See if the complaints are recent and whether they were resolved to the customers’ satisfaction.
  4. Find out if the moving company belongs to a trade organization like the American Movers Conference or the American Moving and Storage Association. Membership in such groups indicates professionalism and extra protection for you in case of disputes.
  5. Check the website of the US Department of Transportation’s Federal Motor Carrier Safety Administration (FMCSA). Make sure your moving company is licensed and registered.
  6. Get on-site estimates from at least three companies. Beware of any company who gives you a quote that sounds too good to be true; you don’t get top-notch service for nothing, and they’re likely to surprise you with unexpected surcharges on the day of the move, when you’re most vulnerable.
  7. Make sure you understand all the paperwork the on-site estimator gives you. Don’t hesitate to ask questions, and be wary of any estimator who doesn’t answer you clearly and directly.

WARNING – BE ON GUARD AGAINST ANY COMPANY WHO:

  • Has no name or location. A reputable company should answer the phone with their company name, not the generic “movers.” They should also list one or more local addresses on their website, as well as information about their licensing and insurance.
  • Fails to offer an on-site estimate. Only a thorough on-site estimate enables a mover to give you an accurate price quote.
  • Presents a warehouse or office in poor condition. If a company’s own premises don’t inspire confidence, do you want to entrust them to handle your precious possessions?
  • Shows up in a rental truck. Reliable companies own and drive marked fleet trucks.
  • Neglects to give you a booklet when you move interstate. By government mandate, interstate movers are required to give you the booklet Your Rights and Responsibilities When You Move.

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