Moving Q & A


You might ask...

Q: Is all furniture protected when you move it?

A:
TikTok specialists will protect all your furniture with our heavy-duty storage blankets, once we get it into our truck. We also carry shrink wrap if your items need an extra layer of protection. No need to worry; your items are always safe with us.


Q: Are you licensed and insured?

A:
We have a certificate of liability that covers every building in NYC, and we are licensed movers accredited by the NYS Department of Transportation.


Q:What happens if my items are damaged during the move?

A:
We are federally mandated to pay $.60 per pound for any "damaged" items. We do reserve the right to fix any item or replace any item if it can’t be fixed. You can buy additional insurance for any valuable items.


Q: What happens if my home is damaged during the move?

A:
We will fix any cosmetic damage to walls, floors, or ceilings. Structural damage, if not easily fixed, will be subcontracted out through our insurance agent, or a settlement will be arranged.

Q: Do you move in the rain/snow? If so, how do you protect my items?

A:
Yes, we move in all weather conditions. All items will be covered by storage pads or shrink wrap as they exit your home and wiped dry as they enter the truck or your new home.


Q: Do you protect my hardwood floors, carpet, or tiles?

A:Yes, we use floor and corner protection.

Q: Do you provide fixed, rate quotes?

A:
Yes, if you have a larger home or have large or difficult items to move, we would be more than happy to provide a fixed-rate quote based on a detailed list of the items.

Q: Do you move Pianos?

A:
TikTok Moving moves upright (spinet) or console pianos. We can also move grand and baby grand pianos, but we need to come and give you an on-site estimate first to ensure that we can keep your piano safe and secure during the move.

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